Booking Terms & Conditions

Last updated: 19 August 2026

These terms apply to all bookings made directly with Kudos Property Rentals (a trading name of Leon Emmett) ("we", "us") for Gateway House, Dartford or 15th Century Period Cottage. By booking, you ("the guest", "you") agree to these terms.

1. Booking & payment

• A booking is confirmed once you've paid a deposit of 25% via our secure payment system.
• The remaining balance is due 4 weeks before arrival. Bookings made within this window require full payment upfront.
• Payments are processed securely through Stripe, via Hospitable. We don't store your full card details.
• Prices are shown in GBP. Any cleaning fee will be shown separately at checkout, where applicable.

2. Cancellations & refunds

• Cancelled 30+ days before arrival: full refund minus a 5% processing fee
• Cancelled 14–29 days before arrival: 50% refund
• Cancelled within 14 days of arrival: no refund, unless the property is rebooked for the same dates
• We recommend guests take out their own travel insurance to cover unexpected cancellations.

If we need to cancel your booking (e.g. the property becomes unavailable due to an emergency), you'll receive a full refund. We aren't liable for any other costs this may cause you (e.g. travel arrangements).

3. Check-in & check-out

• Check-in from 3:00pm, check-out by 11:00am, unless agreed with us in advance.
• Full check-in instructions are sent before arrival, along with a link to the property guidebook.

4. Occupancy & guest conduct

• The property must not be occupied by more guests than the stated maximum (Gateway House, Dartford: 6 / 15th Century Period Cottage: 4), including day visitors, without our prior agreement.
• The lead guest must be at least 18 years old and is responsible for the conduct of everyone in their party.
• No parties, events, or commercial photography/filming without prior written permission.
• No smoking inside either property.
• Pets are welcome at both properties by prior arrangement — please let us know when booking.
• We reserve the right to end a stay without refund if these terms are seriously or repeatedly breached.

5. Damage & security deposit

A refundable damage deposit of £150 is pre-authorised on your card via Stripe a few days before arrival. It's released automatically within 7 days of checkout, provided there's no damage beyond fair wear and tear. Any cost of damage exceeding the deposit remains the guest's responsibility and may be charged to the card on file.

6. Our responsibilities

• We'll ensure the property is clean, safe, and matches its description at the start of your stay.
• We carry appropriate landlord/holiday-let insurance covering guest liability.
• We aren't liable for loss, theft, or damage to guests' personal belongings, except where caused by our negligence.
• Working smoke and carbon monoxide alarms are fitted and tested before each stay.

7. Access during your stay

We (or a contractor, e.g. for an emergency repair) may need to access the property during your stay. Except in a genuine emergency, we'll always give reasonable notice first.

8. Complaints

If something isn't right during your stay, please contact us straight away at hello@kudospropertyrentals.co.uk so we can try to put it right while you're still there. Complaints raised only after checkout are harder for us to resolve fairly.

9. Force majeure

Neither party is liable for delays or cancellations caused by events outside their reasonable control (e.g. severe weather, flooding, government restrictions).

10. Governing law

These terms are governed by the law of England and Wales, and any disputes will be handled by the courts of England and Wales.

11. Contact

Kudos Property Rentals
Email: hello@kudospropertyrentals.co.uk